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Contract

SUMMER CLASSICS AND GABBY

Customer Care

Our in-house team of Customer Service members are here and happy to help.

Terms & Conditions

This document governs your business relationship with Gabriella White and its affiliated companies (Summer  Classics, Gabby, Wendy Jane, Private Label). We continually strive to simplify our business transactions which  will result in periodic changes to this document. Please review our terms and conditions periodically to ensure  that you are abreast of any changes that have been made.  

 

ORDERS & PRICING 

Order minimums and volume discounts are established independently for each Gabriella White company and  customers will have separate accounts for each. Please consult with your sales representative for program  specific pricing information. Gabriella White customers are required to provide a business license and/or  resale certificate as required by the state in which the business is operated. Any tax imposed by federal or  state governmental authority on any sale of goods to you by Gabriella White, shall be borne and paid by the  customer.  

 

Orders will be processed immediately upon receipt. If an order is unable to be completed within thirty (30) days due to missing or incomplete information or credit failure, the order will be cancelled. All requests to  change or cancel orders must be submitted in writing and may only be accepted before the order is “pending  shipment”. Once an order has reached this status no changes are possible 

 

Prices are subject to change without prior notification. No pricing changes may be made to an order once it has  been confirmed and credit has been approved. Orders on credit hold must be credit approved within 2 weeks  of a price change. In the event a product is listed at an incorrect price due to typographic, photographic or  technical error, Gabriella White will honor up to 20% off the correct pricing. 

 

This acknowledgment of our terms and conditions constitutes the acceptance of Gabriella White’s warranties  and is a contract between your business and Gabriella White. No variation or changes in the conditions stated  herein is applicable unless acknowledged in writing by an authorized representative of Gabriella White.  Gabriella White reserves the right to change or modify any of the terms contained in this document at any  time. Any such modifications will immediately become effective upon posting of any changes. Acceptance of  delivery of goods shall be deemed conclusive evidence of the customer’s acceptance of these terms and  conditions. Gabriella White reserves the right to refuse to do business with any customer at any time if the  terms and conditions outlined are not adhered to or when it is deemed to be in the best interest of Gabriella  White in its sole discretion. 

 

GABRIELLA WHITE CUSTOM-MADE ITEMS  

Custom Cushions, Custom Tailored 

  • All custom item sales are final once the order has been confirmed.
  • A 50%depositis required for orders over $2000 and 100% payment is required for orders under $2000.
  • For wholesale customers paying by check, orders shall be paid in full before production begins.
  • Summer Classics contract customers’ payments should be arranged priorto production unless credit terms have already been established. 
  • Upon the completion of a Summer Classics Upholstered or a Gabby Custom-Tailored order, you will  be notified of any balance due and will have 48 business hours to provide final payment. If payment  is not received within 48 business hours your order and any payments/deposits will be forfeited. 
  • Summer Classics Upholstered and Gabby Tailored orders will ship directly from North Carolina when ready and cannot be consolidatedwith otherorders.  Summer Classics Upholstered and Gabby Customer Tailored orders with stocked fabric and  Customer Owned Material (COM) fabric will not start production until all COM is received.
  • Summer Classics Upholstered and Gabby Custom-Tailored orders cannot be split shipped.
  • Summer Classics Upholstered and Gabby Customer Tailored orders with Gold Standard Fabrics will  require an additional 2 weeks’ production time 
  • COM orders will start production once all fabrics and the COM form have been received  and processed. See Summer Classics or Gabby COMorderform forrequirements. 
  • Please request and confirm fabric availability at time of order. Fabrics not in stock may  require up to 6 weeks for availability.  

 

FREIGHT 

Any time or date stated herein or otherwise identified by Gabriella White or any of its agents or employees  for shipment or delivery is given and intended as an estimate only. Gabriella White does not guarantee  any shipment or delivery date. Accordingly, Gabriella White shall not be liable for any costs, fees or  damages of any nature arising directly or indirectly or otherwise related to a delay in shipment or delivery. 

  • Freight – Freight charges appear separately on your invoice. All new accounts/orders default to Gabriella  White’s preferred carriers. To change these defaults, you must contact your sales or customer service  representative. 
  • Fragile items, such as teak and super stone, require shippingwith specialized furniture carriers. This  specialized method may add several days to delivery times. Although not recommended, Gabriella  White will ship this product via non-specialized carrier with the completion of a damage waiver. 
  • Residential Address Deliveries – Residential delivery must be specified at the time of order entry. Additional  fees apply and will be added to the order. If not specified at order entry any additional carrier  rerouting costs incurred will be charged to the customer. Items that are shipping alone and meet  the weight and dimension requirements may be pre-approved to ship to a residential location. If  a customer UPS account number is not provided at order entry we will use the Gabriella White  UPS account and the appropriate freight charges will be added to the order. 
  • Customer Pickups – Orders may be picked up from Gabriella White distribution centers in Pelham, AL Montevallo, AL and Los Angeles, CA, excluding Gabby Custom Tailored and Summer Classics  Upholstered orders. Customers will be notified by Gabriella White when an order is ready for pick  up. Dock appointments should be made at least 48 hours in advance of your desired pickup date.  All available items should be picked up at time of appointment. Any orders which are not picked  up on the scheduled date will have the product returned to inventory and will incur a 35%  restocking fee. Customer should contact the traffic office within 10 business days of pick up  notification or the shipping will be automatically changed to ship best way to the billing/sold to  address on file and freight charges will be added to your invoice. If there is no shipping address  on the order all product will be unallocated from the order and returned to inventory.
  • All product should be verified and inspected at the time of pickup. You are solely responsible for all damages or  defects discovered after leaving any Gabriella White facility. Valid photo ID is required for all  customer pick up orders. 
  • Partial shipment: Any items not in stock will be backordered. Available product will ship at our  discretion unless “ship complete” has been specified at order entry. 

 

PAYMENT TERMS 

  • For custom made orders deposits are required and orders are to be paid in full prior to shipping.
  • For customers paying by check orders shallbe paid in full before production will begin.  
  • Summer Classics contract orders shall be paid in full prior to shipping unless other arrangements have  been made at the time of order entry. 
  • If paying by credit card, you may provide a credit card for each order at time of ordering or may  submit a credit card to be kept on file for payment on all orders. Credit cards will be kept on  file until the date of expiration on the card. 
  • Any orders for which payment has not been received within 30 days will be cancelled. • Payments which require incremental processing will be subject to the following fees:
    • $25 – two consecutive failed attempts to process credit card payment
    • $25 – payment type change after payment has been processed
    • $50 – check payments returned to us by your financial institution 

Credit Terms 

  • Wholesale customers who qualify with a Gabriella White approved factor – Net 30 days.
  • Contract customers who qualify for Gabriella White in house credit – Net 30 days.
  • Container order terms are 50% deposit and Net 30 days on balance.  
  • Payment arrangements for contract orders should be made prior to shipping. 
  • Unpaid account balances may lead to your account being placed on hold and/or sent to collections by Gabriella White or Gabriella White factors. A service charge of 1-1/2% of the total unpaid balance  will be added for each 30-day period that an account is in default. All such costs associated with collection of the unpaid balance then due, including attorney’s fees, shall be borne and paid by  customer. 
  • Gabriella White reserves the right in addition to all other remedies, either to terminate your  agreement or suspend shipment or delivery of all orders.  

 

FREIGHT DAMAGES, OVERAGES OR SHORTAGES 

  • Please inspect your shipments for accuracy and/or damages at the time of delivery. Visible carton damage, shortages and/or overages should be noted on the delivery receipt. Customers whose  orders ship via prepaid freight should notify Gabriella White within 5 business days of delivery by contacting Customer Care here.  The OS&D department will coordinate with the freight carrier and the Gabriella White RMA (Return  Merchandise Authorization) department on behalf of the customer and ensure that any necessary  credits and replacement orders are processed. 
  • For orders shipped via 3rd Party, customer routed, freight collect, or other customer specified  shipping methods, the shipping contract is between the customer and the shipper, therefore it is  the customer’s responsibility to file damage, overage or shortage claims with the freight company.  A replacement order will need to be placed with a Gabriella White customer service or sales  representative and the customer is responsible for paying for this replacement order and any freight  charges associated with the order. Gabriella White will aid the customer in expediting the  replacement order when possible.  

RMA Procedures 

  • Gabriella White wholesale customers should use the following links for any RMA inquiries: http://summerclassics.com/RMA, http://gabbyhome.com/RMA  
  • Contract customers should use the following link for any RMA inquiries: https://contract.summerclassics.com/return-merchandise-authorization-request
  • All goods, including those produced to meet an exact specification, shall be subject to industry  standard tolerances and variations. No allowances will be given on merchandise that shows  evidence of consumer abuse.  
  • For products Gabriella White finds to be defective, Gabriella White will supply repair parts, replace,  or provide an allowance for local repair at its discretion for a period as outlined in any warranty.
  • Returns of merchandise for any reason shall be pre-approved through the issuance of a RMA number. RMA submissions are processed within 3 business days of receipt. Upon approval the  customer will be instructed to return, donate or destroy the merchandise.  
  • Returns for reasons other than freight damage (prepaid freight orders), product defect or error by  an agent or representative of Gabriella White are subject to a 35% restocking fee and the customer  will also be responsible for any freight fees incurred. Gabriella White is not responsible for any  shipping fees associated with the delivery of the original order or shipping fees, receiving fees,  white glove fees, repackaging fees, etc., on any returns or replacements due to any issue other  than concealed damage, product defect or error by an agent or representative of Gabriella White.  
  • If an RMA is processed for return of an item, a replacement will be shipped out and an invoice for  this item will be created. Gabriella White will issue a call tag for the return of the merchandise.  Once it receives notification that the merchandise has been returned to Gabriella White, a credit  memo will be applied to your account for this invoice. It is important that each item returned be  clearly marked with the RMA number to facilitate the prompt and accurate processing of your  return. Please return products at your earliest opportunity. Customers will be responsible for  payment of this invoice if the return merchandise is not received within 30 days of the delivery of  the replacement items.  
  • If an RMA was issued for credit or if item/s was requested to be destroyed, this credit memo will be  applied on your account immediately.  
  • If your original invoices for product ordered are factored at one of our approved factors, the cost of  returned merchandise should not be deducted from your payment to the factor. Doing so may  jeopardize your account. The customer is responsible for forwarding any replacement invoices or  credit memo to the factor. 
  • If product is no longer available for purchase due to product being dropped from its line, Gabriella  White reserves the right to issue a credit to your account to be used towards future purchases or  replace the dropped product with available product of similar design. All purchases of discontinued  or not first quality merchandise purchased at a Gabriella White outlet and/or retail location are  sold “as is” and are not covered by warranty. 
  • EXCEPT AS OTHERWISE EXPRESSLY SPECIFIED HEREIN ANY AND ALL WARRANTIES IMPLIED BY  STATUTE, COMMON LAW OR OTHERWISE, INCLUDING THE WARRANTIES OF MERCHANT LIABILITY  AND FITNESS FOR A PARTICULAR PURPOSE ARE EXCLUDED. No condition, description  representation or warranty made by or on behalf of Gabriella White, or by any of its agents or  employees, not stated herein shall be binding upon Gabriella White or form part of this contract.  In no event shall Gabriella White be liable for any incidental or consequential damages of any nature  whatsoever resulting in any way from Gabriella White’s performance or non-performance of this  agreement.  

See the full Gabriella White warranties for additional details, requirements, and exclusions.

For all other questions, contact Customer Care.